Frequently Asked Questions about Viprogifts

Orders and Payment

I did not receive an order email confirmation or a tracking link. What should I do?

We sincerely apologize for any inconvenience you may have experienced due to not receiving your order email confirmation or tracking link. In situations like this, we recommend the following steps to help resolve the issue:

  1. Check Your Email: Please double-check your email inbox, including your primary inbox as well as any SPAM or JUNK folders. Sometimes, order notifications might inadvertently land in these folders.
  2. Contact Customer Support: If you have thoroughly reviewed your email folders and still cannot locate the missing order notifications, we kindly suggest getting in touch with our customer support team. They are well-equipped to assist you further, provide relevant information about your order, and address any concerns you might have.

To reach our customer support team, please send an email to [email protected]. When reaching out, kindly include pertinent details such as your name, order number (if available), and a concise description of the issue you are encountering. Rest assured, our team will promptly respond and guide you through resolving the matter.

At Viprogifts, ensuring our customers’ satisfaction is of paramount importance, and we are fully committed to ensuring your shopping experience is positive. We apologize once again for any inconvenience you have faced and extend our gratitude for your understanding and patience as we actively work to address and resolve the matter at hand.

Thank you for your cooperation, and please accept our sincerest apologies for any inconvenience caused.

I have an incorrect item in my order, what should I do?

For assistance with any incorrect items in your order, we kindly ask you to reach out to our Customer Care team. To facilitate a swift resolution, please provide your order number along with the name and number of the incorrect item.

You can contact our Customer Care team by sending an email to [email protected].

Your satisfaction is our priority, and our team is dedicated to promptly addressing and rectifying any issues related to incorrect items. Thank you for your cooperation.

Please let us know if there’s anything else we can assist you.

Can I amend my order with you after I have placed it?

You have a window of up to 24 hours from the time your order is finalized via email to make any necessary amendments. After this 24-hour period elapses, neither you nor our Customer Care team can make changes to your order. We strongly recommend reaching out to our Customer Care team at your earliest convenience.

Please feel free to contact our Customer Care team promptly for any required modifications.

Thank you for your understanding. Should you have any further questions or concerns, don’t hesitate to let us know.

Can I cancel my order with you after I have placed it?

You have the option to cancel your order within a 24-hour window starting from the completion of your order via email. Once this 24-hour duration expires, neither you nor our Customer Care team can proceed with canceling your order. In the event of cancellation, the amount you paid will be refunded through PayPal within 3-5 working days. For detailed instructions on returning your order, please refer to our Shipping and Return section.

If you have any further inquiries or need assistance, please don’t hesitate to get in touch.

Thank you for your understanding.

Shipping and Delivery

What do I do if I receive a faulty item in my order?

To address any concerns regarding incorrect items, we kindly ask you to reach out to our Customer Care team. To facilitate a prompt resolution, please provide your order number, the name of the incorrect item, and attach a photo of the item in question.

You can contact our dedicated Customer Care team by sending an email to [email protected].

Rest assured, our team is committed to swiftly resolving any issues pertaining to incorrect items. Your satisfaction is our priority.

If you require further assistance, please feel free to let us know.

I am missing a product from my order, what should I do?

It’s possible that we’ve dispatched your items in multiple packages. Kindly review your emails to determine if any of your items are scheduled to arrive separately.

If you find that an item is still missing, we kindly request you to reach out to our Customer Care team. To expedite the process, please provide your order number along with the name and item number of the missing product. We will ensure to respond within 24 hours.

Fulfillment Errors vs. Customer Errors

We take full responsibility for any returns or issues that arise due to an error on our end. These will be managed at our cost.

For instances in which a customer seeks to exchange or return a product without any defects or due to an incorrect size being ordered, we regret to inform you that exchanges are not feasible since our products are created on a made-to-order basis.

We apologize for any inconvenience this might have caused. We are diligently working to discover a solution for this matter. Meanwhile, we deeply appreciate your ongoing support.

Product Care

How to wash and care for my custom printed garments?

To uphold the durability and excellence of your custom-printed garments, it’s imperative to treat them with care and adhere to our suggested guidelines:

  1. Inside Out Method: Before placing your garments in the washing machine, it’s advisable to turn them inside out. This measure safeguards the printed design during the washing cycle.
  2. Gentle Wash: Opt for a low temperature setting when laundering your garment. This choice helps retain the vibrancy of colors and the quality of the print.
  3. Mild Detergent Choice: Select a mild laundry detergent specifically formulated for delicate fabrics. Avoid harsh chemicals, as they may potentially harm the print. A gentle detergent is preferable.
  4. Air Dry Preferred: For the best care, consider hanging your garments to air dry. Refrain from tumble drying, as it could lead to shrinkage or impact the print’s quality.
  5. Ironing Caution: Should ironing be necessary, always do so with the garment turned inside out. This precaution prevents direct heat exposure to the print, ensuring its preservation and vividness.

In the unlikely event that you encounter any complications with our printed products despite adhering to the above guidelines, we are here to assist. Reach out to us at [email protected], including a photo of the faulty product in your correspondence.

Depending on the circumstances, we might be able to offer a replacement within 30 days of the delivery date. Please note that requests for refunds or replacements received after the 30-day period will not be accommodated.

At Viprogifts, your contentment is paramount, and we aspire to ensure your delight in your custom-printed garments for an extended period. By observing these care instructions, you contribute to the sustained excellence of your items.

For further queries or concerns, don’t hesitate to contact our customer support team. We stand ready to support and guide you as needed.

Thank you for your understanding and cooperation.

Email: [email protected]
Phone: +1 (925) 644-0009